Frequently asked questions
Can't find what you're looking for? Reach out at info@yowash.com or call your nearest YoWash.
General
What hours is YoWash open?
Hours vary by store. See our locations page for the hours of the YoWash nearest you.
How do I know what size machines to use?
Each washer and dryer has either a basket symbol or an electronic screen indicating the correct size for that specific machine.
How do I sign up for a loyalty card?
Pick up a YoWash laundry card from our card kiosk. Once registered, you'll automatically receive loyalty amounts. (Currently available at the Bradenton location.)
Do you supply laundry detergent?
Yes — we have vending machines with a good selection of well-known, quality brands.
Do you have attendants?
Yes, all our stores are fully attended, except for our express stores.
Your YoWash Card
How do YoWash laundry cards work?
Inside each laundromat we have card kiosks. Your card is free, and you can use cash, debit, credit, or Google Pay to add credit. Reload as often as you like — same card, no quarters needed.
What happens if I lose my YoWash card?
If your card was registered, we can check your balance and issue you a new card with your existing balance transferred over. No money lost.
What else can I use my YoWash card for?
Your card operates the washers, dryers, vending machines, and restrooms.
Wash & Fold
Will my clothes be mixed with other people's clothes?
No. We never mix customer items — yours stay separate from start to finish.
When will my clothes be ready for pickup?
Standard Wash & Fold is ready the next day after 5:00 PM (EST). With our same-day premium service, drop off before midday and pick up after 5:00 PM the same day.
What if something is damaged or lost?
Notify us within 48 hours and we'll review the video recording and our intake records. Damaged clothes are noted before washing and customers are notified.
Care instructions for my clothes?
We strongly recommend keeping any known delicates out of your bag — use a specialist dry cleaner or hand wash those at home.
Can I request some clothes to be hung?
Yes — every customer can choose folded or hung. We don't charge extra for hangers.
Can I bring my own detergent?
For Wash & Fold, no — we use our own products. We carry a large selection including non-allergenic options if you have a preference.